Shipping Policy

SHIPPING POLICY

We make shipments to all the departments of the Colombian territory through our Coordinating carrier, who guarantee security and coverage, so that your garments arrive in the right conditions and to the address you want. DELIVERY TIMES Our deliveries are only made on business days. For main cities the approximate delivery time is 1 to 3 business days and for other municipalities the times range from 3 to 9 business days, depending on the destination. Deliveries cannot be made at an exact time and must be sent to a punctual and safe address, such as a home or office. In periods of Black Friday and/or sales, delivery times may increase significantly and are subject to availability. The delivery time starts counting from the payment confirmation and may be affected by force majeure factors, as well as by the town where you are and the day and time you make the purchase. In case you have any questions with the dispatch or if your order does not arrive within the stipulated period, contact us through our email hello@tresovejas.com.co Do not worry, we will take care of resolving it and we will give you an answer as soon as possible. Our office hours are Monday through Friday from 8:00 A.M. - 5:00 PM.

REMEMBER THAT:

Our Pay U payment platform must approve the transaction based on data analysis. Payments by credit card and using the PSE button, may take up to (1) business day for approval. Payments with Efecty and Baloto the payment information can take up to (1) business day after the payment is made. Once your payment is approved, you will receive an email with the confirmation of your order. Subsequently, when your order is shipped, we will send a new email with the tracking number, with which you will be able to find out the actual location of the product and the estimated delivery date with the carrier. This information is also available by entering "Your Account" and checking the status of your orders where all the information about them will be updated.

COST OF DELIVERY

The shipping cost will be determined in each particular case depending on the destination, weight and volume of the package. This value will be calculated when you complete your purchase and you will be informed at the time of settlement of the order, before you make the payment.