Returns & Exchanges

RETURN POLICY

The following return policy only applies to purchases made through www.tresovejas.co. Purchases made in physical stores cannot be exchanged by this means and will have to be managed directly at our on-site points of sale. Purchases made in large stores or in stores of other authorized distributors can only be returned or exchanged directly by contacting the original seller. If you wish to make an exchange, return or warranty request for any of our products purchased online, you can do so through our website www.tresovejas.co. Keep in mind that Tres Ovejas reserves the right to accept changes, returns or guarantees with prior analysis of the product. Verifying the state of the garment in the aforementioned conditions.

The conditions to make an exchange or return are:
  • It is mandatory to present your invoice or order number, informing the registered ID number.
  • Products that are on promotion or discount have no change.
  • In order for your request to be approved, it is required that the product(s) to be exchanged or returned be in the same condition and characteristics in which it has been received, in Consequently, the products must:
  1. Have the tags and labels still on and in the original packaging.
  2. It must not be used or washed.
  3. It must not be modified or altered from its original state

RETURNS:

Money refunds only apply when exercising the right of withdrawal for purchases made through the Virtual Store (Online), and in the events and conditions provided for in Law 1480 of 2011 Article 47, provided that it is exercised during the five (5) ) business days following the date of purchase. In accordance with numeral 7 of article 47 of Law 1480, goods for personal use are excepted from the right of withdrawal. In the event that the aforementioned requirements are met, Tres Ovejas will return the total amount you paid for the garments, this payment does not include transportation costs, which must be assumed by the buyer, without discounts or withholdings. . The return will be made within a maximum period of (30) calendar days, through one of the following ways:

  • Electronic Transfer: Within (10) business days after receiving the product.
  • Reversal of payment: (30) working days after receiving the product. It is made to the same account or credit card from which the purchase was made.
  • Bank Account Consignment: Bank consignment will be made in the name of the client.
Keep in mind that the shipping costs to return your products and exercise your right of withdrawal are at your expense.

PAYMENT REVERSION
The law provides that in sales made through electronic commerce mechanisms and/or online sales, when a credit card, debit card or any other means of electronic payment has been used to make the payment, the participants in the payment process must reverse the payments at the request of the consumer when:
  • The purchase corresponds to an unsolicited transaction.
  • The purchased product has not been received within the time informed in the delivery policy.
  • The product delivered does not correspond to what was requested or is defective.
If any of the above grounds is met, in order to proceed with the reversal of the payment within the following five (5) business days, the consumer must return the product, when appropriate, and notify the issuer of the electronic means of payment of the claim. used to make the purchase, which, together with the other participants in the payment process, will proceed to reverse the transaction to the buyer, once the merchandise has been received back.

CHANGES
To make a change in Razón Social S.A. You have a period of 30 calendar days after the purchase is made. The change must be made for a product of equal or greater value (a money charge will be made for the difference in value). If the change is made for a lower value product, the difference in money will not be refunded. All changes are subject to inventory availability. The store credit note is valid for a period of (6) months. Keep in mind that the transport costs for the first change are at our expense. If you are going to make a second change, you will have to assume the transport costs.

GUARANTEE:
At Tres Ovejas we produce and market products with excellent quality standards, therefore, they are fully guaranteed. Customers should carefully read the use and washing instructions and the use and care labels. However, if the product were to have quality defects despite its proper use, during the validity of the guarantee, or if it arrived imperfect, the following procedure will be followed: The products are guaranteed for 60 days from the date of invoice of the product. The response of the approval to the guarantee will be subject to the result of the technical evaluation carried out by Tres Ovejas. You should bear in mind that a product does not have a guarantee if:
  • The instructions detailed in the instructions for use have not been followed.
  • The product had contact with chemical products, detergents or bleaches that cause discoloration of fabrics.
  • The instructions given on the labels for the correct care of the product have not been followed.
  • The damage or breakdown is the product of incorrect use of the product.
  • The product was altered, violated or modified by the client.
  • The damage or breakdown is the product of normal wear and tear on the product.
In the event that the product admits repair, it will be repaired, if not, it will proceed to its change. If the failure is repeated, at the consumer's choice, the change will be made. If the same reference is not available, the client may choose one of the same type and/or similar characteristics, or request that the value of the defective product be registered as a credit balance (credit note) which will be applied in a next purchase. The credit note will be valid for six (6) months from the date it is issued. Three Sheep. reserves the right to accept the garments with prior analysis of the product. This must be delivered in good hygienic conditions, clean and dry. When the damage comes from misuse of the product by the consumer, or the consumer does not follow or has followed the instructions for use of the product, no guarantee will be given. Money will only be refunded when there is a guarantee in the second instance. The transportation costs in cases where the guarantee is accepted are borne by Tres Ovejas. If your request is not approved, you will have to pay the shipping costs so that we can send you your garment back.
Online store:
To manage your request, you must write to us through the contact us section and request your change, return or guarantee so that we can contact you and manage the collection of the garment(s) with our carrier or coordinate with you so that make the shipment of the products, according to the case.

Address for Money Returns, Guarantees and Changes
To return your products you must send them with the following label: Company name S.A. – Three Sheep Attention Change or Return Online Store Address: Calle 27 sur #25 b 64 casa 116 Medellin Colombia Phone: +574 6023898

Remember to include the original invoice and mark the package as above to avoid delays in processing. Once we receive your order and verify that it is eligible to be returned, exchanged or guaranteed, we will contact you to notify you if it was approved or denied. If the product does not meet the specifications given to make the change, refund or guarantee, you will be informed by email of the reason why your request was not received and the product will be sent again to the delivery address. initial. It is important to note that in this case the return shipping cost will be at your expense. If it has been approved, we will proceed to make the change, guarantee or return within a maximum period of 15 calendar days.